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Your Privacy is Our Priority!
We don't sell, rent or otherwise share your information with any third parties!

H20 Policies

There are four major elements which set us apart from other water and air purification companies: Affordability, reliability, variety and accountability.

Unless there is a manufacturer defect, your item must be in its original unused condition to be returned and you are required to return the item within 30 days of your purchase.

Please follow the following steps:

1. Email ‘returns@h2o.co.za’ to request a refund and we will then assign you a tracking number.

2. Mail the item you wish to return to:
H2O International SA
Returns Department (YOUR TRACKING NUMBER)
37 Bell Crescent
West Lake Business Park
Tokai 7945
Western Province

3. In your package you must include a signed letter stating the reason for your return and the original invoice.

Return Exceptions
Particular items cannot be returned if they are opened. These include water and air filter cartridges. Contact our customer services department if you are unsure.

Merchandise that has been used, or altered, will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee which will be deducted from your refund. We also do not refund the original shipping and handling that customers paid on the order.

Exchanges
If your item is in ‘like-new’ condition, you may exchange it for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and any difference in price.

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Diners Club)
Cheque / Bank Deposit / ET

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded within 3 days.

Mailing Address for Cheques
H2O International SA
Postnet Suite 220
Private Bag X18
Rondebosch 7700
Western Province

Turnaround
All orders are shipped within 48 hours, Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:
• Parcel Post: for items less than 2kg sent by surface mail.
• Speed Post: for items less than 2 kg sent overnight.
• Specialised Freight Services: for items over 2kg with a value exceeding R1000.
• UTI: for items over 2kg with a value exceeding R1000.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using standard postal services will not have a tracking number.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products as well as your location. Before the final checkout page the cost of shipping will be indicated and you will have an opportunity to cancel your order should you wish to do so.

Our standard shipping rates are:
Parcel Post: minimum R120
Speed Post: minimum R150
Courier: minimum R150 for orders under R3000. Free for orders over R3000.

Back Orders
If an item goes on back order we will arrange delivery of the part of your order that is in stock. When the item becomes available we will then deliver the rest of your order. You will not be charged any additional shipping or handling fees for the second shipment.

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What information do we collect?
We only collect information that we need to process your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information (not stored on our systems)

In addition, we also collect information on your IP address, browser type, and refer URL data. We use this data to prevent hacking attempts, help us understand what web browsers our customers are using and to find out where our visitors are coming from so that we can improve our marketing and service.

How is my information used?
Your information is only used to complete your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order information, billing, shipping and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.

Cookies and Browser Information
Cookies are small files that reside in your computer and allow us to recognise you on your next visit or store your shopping cart contents. We only use them to track this information.

These Ts&Cs are currently on the checkout page but must also appear on the website where necessary.

H20 Policies

There are four major elements which set us apart from other water and air purification companies: Affordability, reliability, variety and accountability.

Unless there is a manufacturer defect, your item must be in its original unused condition to be returned and you are required to return the item within 30 days of your purchase.

Please follow the following steps:

1. Email ‘returns@h2o.co.za’ to request a refund and we will then assign you a tracking number.

2. Mail the item you wish to return to: H2O International SA Returns Department (YOUR TRACKING NUMBER) 37 Bell Crescent West Lake Business Park Tokai 7945 Western Province 3. In your package you must include a signed letter stating the reason for your return and the original invoice.

Return Exceptions Particular items cannot be returned if they are opened. These include water and air filter cartridges. Contact our customer services department if you are unsure.

Merchandise that has been used, or altered, will not be accepted for return or exchange. Restocking Fee All items are subject to a 10% restocking fee which will be deducted from your refund. We also do not refund the original shipping and handling that customers paid on the order.

Exchanges If your item is in ‘like-new’ condition, you may exchange it for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and any difference in price.

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Diners Club) Cheque / Bank Deposit / ET

Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded within 3 days.

Mailing Address for Cheques H2O International SA Postnet Suite 220 Private Bag X18 Rondebosch 7700 Western Province

Turnaround All orders are shipped within 48 hours, Monday - Friday 8am - 5pm.

Order Tracking If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using standard postal services will not have a tracking number.

Back Orders If an item goes on back order we will arrange delivery of the part of your order that is in stock. When the item becomes available we will then deliver the rest of your order. You will not be charged any additional shipping or handling fees for the second shipment.