There are four major elements which set us apart
from other water and air purification companies: Affordability, reliability,
variety and accountability.
Unless there is a manufacturer defect,
your item must be in its original unused condition to
be returned and you are required to return the item within
30 days of your purchase.
Please follow the following steps:
1. Email ‘email@example.com’ to request
a refund and we will then assign you a tracking number.
2. Mail the item you wish to return to:
H2O International SA
Returns Department (YOUR TRACKING NUMBER)
37 Bell Crescent
West Lake Business Park
3. In your package you must include a signed letter stating
the reason for your return and the original invoice.
Particular items cannot be returned if they are opened.
These include water and air filter cartridges. Contact
our customer services department if you are unsure.
Merchandise that has been used, or altered, will not
be accepted for return or exchange.
All items are subject to a 10% restocking fee which will
be deducted from your refund. We also do not refund the
original shipping and handling that customers paid on
If your item is in ‘like-new’ condition, you
may exchange it for a different product. You will not
be subject to a restocking fee in this case, but you still
will have to pay return shipping and any difference in
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Diners
Cheque / Bank Deposit / ET
Credit Card Charges
Your credit card will be charged when you place your order.
If we are not able to fulfill your order for any reason
your credit card will be refunded within 3 days.
Mailing Address for Cheques
H2O International SA
Postnet Suite 220
Private Bag X18
All orders are shipped within 48 hours, Monday - Friday
8am - 5pm.
We use the following carriers to deliver our orders:
• Parcel Post: for items less than 2kg sent by surface
• Speed Post: for items less than 2 kg sent overnight.
• Specialised Freight Services: for items over 2kg
with a value exceeding R1000.
• UTI: for items over 2kg with a value exceeding
If a tracking number is provided by the shipping carrier,
we will update your order with the tracking information.
Please note that some orders using standard postal services
will not have a tracking number.
The rate charged for the shipping of your order is based
on the weight of your products as well as your location.
Before the final checkout page the cost of shipping will
be indicated and you will have an opportunity to cancel
your order should you wish to do so.
Our standard shipping rates are:
Parcel Post: minimum R120
Speed Post: minimum R150
Courier: minimum R150 for orders under R3000. Free
for orders over R3000.
If an item goes on back order we will arrange delivery
of the part of your order that is in stock. When the item
becomes available we will then deliver the rest of your
order. You will not be charged any additional shipping
or handling fees for the second shipment.
This policy covers how we use your
personal information. We take your privacy SERIOUSLY and
will take all measures to protect your personal information.
What information do we collect?
We only collect information that we need to process your
order. This includes your:
Credit Card Information (not stored on our systems)
In addition, we also collect information on your IP
address, browser type, and refer URL data. We use this
data to prevent hacking attempts, help us understand what
web browsers our customers are using and to find out where
our visitors are coming from so that we can improve our
marketing and service.
How is my information used?
Your information is only used to complete your order.
We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order information, billing, shipping and order
contents data is stored on our server. This information
is encrypted using a Secure Sockets Layer before it is
transmitted over a web server. We do not store your credit
Cookies and Browser Information
Cookies are small files that reside in your computer and
allow us to recognise you on your next visit or store
your shopping cart contents. We only use them to track
These Ts&Cs are currently on the checkout page
but must also appear on the website where necessary.